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Troubleshooting the Digital Twin connection.

If you're having trouble connecting to the Digital Twin, you'll need to check the following:

  • Double-check you're connected to the Internet.
  • Make sure you're not connected to a VPN, as these can block WebRTC connections. These are required for the Digital Twin.
  • Try changing to a different WiFi or mobile connection.
  • Check your firewall. You may have settings that block your connection. Please check you have the following ports open:
    • 19302 - 19303 to stun.l.google.com, allowing for STUN connections
    • 10000 - 65535 to *.engine.iventis.com, allowing for Websocket, WebRTC and TURN connections.
You may need to pass this information to your network administrator. If your issues persist even after making these changes or you have any questions, please contact support@iventis.com.